‘This insightful study shines a critical spotlight on the evolution of the ombud, that well-studied but little-understood creature. Using legal services regulation as a case study, the authors trace the shift from democratic accountability to consumer empowerment evident in the set-up of ombuds today. In doing so, they not only expose the impoverishment brought about by this new dispute resolution focus but consider what’s at risk to society and our administrative justice system. This is a sobering reminder of the need to retain the collective memory of the history and purpose of the ombud institution, which is otherwise in danger of being lost
© Copyright 2016. Mohammad Sadegh Adib Sereshki
Danland 
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